Delivery time and costs

Orders at Terras & Co are usually being processed, packed and sent within 3 working days.

Order processing time depends on the type of product: a standardized or custom made product. Custom made products are manufactured in our workshop in two to three weeks, during peak season (spring and summer) sometimes this will be up to four weeks. All information about the order can be found in the order confirmation, but you are welcome to contact us about delivery times prior to ordering.

Delivery time and costs

Shipping time depends on the shipping zone: shipping to neighbouring countries of The Netherlands takes 3 to 4 working days. Shipping to Scandinavia, France, Switzerland and Austria takes 5 to 6 working days and shipping to southern Europe takes one week. For the UK, please contact us to get an ETA, because customs handling and clearance is prone to delays. Terras & Co outsources shipment of your order and therefore we cannot guarantee delivery times. Terras & Co makes every effort to properly inform customers and we will set a desired delivery date in consultation with the customer and the carrier. On request, we will help you to monitor shipment and respond to possible delays.

The Netherlands

Postal package up to 30 KG: free shipping
Large package > 30 KG: € 64
Mini pallet: € 64
Block pallet: € 69

Shipping confirmation

You will receive a message from Terras & Co with a shipping confirmation and a Track & Trace code. With this T&T code, you can quickly see the shipping progress of your order on the web site of our logistic partner. We advise you to check the track & trace every day, because in case of delays, the delivery date immediately gets an update. Terras & Co provides excellent after sales service and will help you until you receive your order in good condition.

Shipping costs depend on size, weight and destination: please see the prices below.

Belgium and Germany

Postal package up to 30 KG: free shipping
Large package > 30 KG: € 74 (Belgium) / € 89 (Germany)
Mini pallet: € 79 (Belgium) / € 115 (Germany)
Block pallet: € 89 (Belgium) / € 159 (Germany)

Rates for other countries: on request.

To see the shipping costs for a product without buying it, you can add a product to the shopping cart, proceed to checkout and fill in your home country. Then, the total order amount including shipping costs will be displayed.

Please be aware that the VAT is calculated based on the country of the delivery address. This is being saved in a cookie and when you revisit our online store, VAT of the product prices are based on the previous session, after the cookie has been read. The VAT and shipping price will be recalculated to the country of destination entered on the check-out page upon ordering.

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